Help Centre and FAQ

 

Shipping and Delivery:

  • Johannesburg and Pretoria

If ordered before 12 delivery will be the next day by either our driver, The Courier Guy or Fastway.

Place your order via phone or WhatsApp at our office if you are in Gauteng for direct delivery at reduced delivery cost.

  • Other main Centres

24 to 36 Hours.

  • Outlying and Rural areas

1 to 5 working days.

What Couriers do we make use of:

  • The Courier Guy
  • Fastway

What happens if my delivery is delayed?

  • If you feel that your delivery is taking too long send us an email to sales@tse.co.za with your order number. We will investigate and follow up with you.

Cost of Delivery

  • Flat rate of R115.00

Payment:

Payment options:

  • Credit Cards

During checkout you will have a credit cards/PayFast option. Follow the on screen prompts to complete your order and payment. We accept Visa and Master Cards.

 

  • Cash/EFT

If you would prefer to collect at our office and place your order directly with us, we do accept cash or EFT payment.

 Products:

Generic Gartridges:

  • We supply generic toner and inkjet cartridges manufactured to meet and exceed the OEM products. We source only the best quality products internationally.

Return Policy:

  • Wrong purchase returns policy:

We have a non-negotiable returns policy on opened items purchased incorrectly. Please make sure you have the correct item before opening the packaging to ensure an easy return.

  • Faulty Items Returns Policy

Our manufacturers only refund faulty cartridges if it can be proven to be faulty. We request a copy of the print quality of the cartridge as well as your purchase invoice. Return the product in its original packaging. If the cartridge is below 30% full we will have to receive confirmation from our supplier first that they will replace the cartridge before we can offer you an exchange or a refund.

  • Unopened Items Returns Policy

Returning an unopened item within 7 days will be refunded or exchanged for the correct item. We will however need your original proof of purchase.

If you have any other questions regarding our returns policy please contact our offices on 011 708 2304 or email: sales@tse.co.za

 

 

 

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